Free System Design Service

Product Warranty

Warranty

Channel Vision products include a 1-year manufacturer’s warranty on all electronic products and a 10-year manufacturer’s warranty on all passive products. Channel Vision Technology will repair or replace any defect in material or workmanship which occurs during normal use of this product with new or rebuilt parts, free of charge in the USA, for one year from the date of original purchase. This is a no hassle warranty with no mail in warranty card needed. This warranty does not cover damages in shipment, failures caused by other products not supplied by Channel Vision Technology, or failures due to accident, misuse, abuse, or alteration of the equipment. This warranty is extended only to the original purchaser, and a purchase receipt, invoice, or other proof of original purchase date will be required before warranty repairs are provided. This warranty gives you specific legal rights and you may have other rights (which vary from state to state). If a problem with this product develops during or after the warranty period, please contact Channel Vision Technology, your dealer or any factory-authorized service center.

Return Material Authorization (RMA) Number

Mail in service can be obtained during the warranty period by calling (714) 424-6500. Please obtain a Return Authorization number in advance and mark on the outside of the shipping package for a quick and efficient product repair.

Send authorized returns to:

Channel Vision Technology
Returns Department
234 Fischer Ave.
Costa Mesa, CA 92626 USA

Unfortunately destroyed product by dropping, throwing, kicking, abusive alterations and unfortunate events including tornadoes, hurricanes, earthquakes and lightning strikes may not be repairable….. but we’ll do our best to revive your equipment.  We offer a technology trade up program which is an upgrade discount for replacing product at a discount.